FAQ

Payment & Shipping

Currently we only ship to customers within the U.A.E. You may pay using your debit/credit card. Our rate is AED 25 + VAT (provided the shipping address is within city limits), and orders that are above AED 200 qualify for free shipping. 

It takes up to 2-3 working days for an order to reach within the U.A.E. 

Once your order is dispatched, you will receive a shipping notification via email with tracking details. 

Items purchased from The Craft Depot may be returned within 7 days from the date of purchase. The items must be unused in order to be eligible for returns or exchanges, and must be in original packaging, and in the same condition when you had received them. Customer is responsible for return courier/shipping costs associated with returning or exchanging products.

Only damaged or defective items will be eligible for exchange, and will be exchanged for the same item only. If an item is unavailable for an exchange, then a partial refund will be issued.

Before any returns or exchanges, kindly email us with information regarding the damaged/defective item within 72 hours of receiving the item.

Sorry, but our system only allows one promotion code per order. 

Products

No, we do not have a physical shop at the moment. The Craft Depot for now, is only an online store.

If what you are looking for isn't listed in our shop, then contact us on our email, and we will do our best to pre-order it for you.​ Due to some limitations on our part, we may not always be able to order specific items for you from various brands that we do not carry. However if the product you want is by a brand that we carry, we can order it for you.

Need help in using a product or have crafter's block? Check our blog, Instagram, YouTube or Pinterest accounts for tutorials and inspiration. If you didn't find what you were looking for, contact us on our email, and we'll do our best to help you out.

You can sign up to our mailing list and we will keep you updated with the latest news.